Return and exchange policy

EXCHANGE AND RETURN POLICY

To all Users, we inform you that the following Exchange and Return Policy is applicable to you by simply using or accessing any of the pages, web and mobile applications, software, and applications in general, that comprise the Portal of https://tzigtzag.com.mx/ (hereinafter and, jointly and indistinctly, the "Portal"), and for the acquisition of any product or service acquired by the User within the Portal, for which we will understand that you accept and agree to be bound by its compliance. In the event that you do not agree with this Return Policy, you must refrain from accessing or using the Portal and acquiring any product or service within the Portal.

The satisfaction of our Users with our products and services is the most important thing for us, so we provide you with the following Exchange and Return Policy.

RETURNS

Returns are allowed solely and exclusively for the following products and services: Those that have manufacturing defects or that the model or color is incorrect compared to what was previously selected when purchasing the product. You must provide evidence by attaching a photograph for the evaluation of the return.

RETURN PROCESS

1. TIME FOR RETURN

You must request the return of a product or service purchased on the Portal within 20 days following the purchase date.

2. CONDITIONS FOR RETURN

3. Form of return

The return must be requested via email to the address tzigztagmx@gmail.com and you will receive a prepaid label to send the product.

4. REFUND

The refund resulting from the return of the product or service will be made to the customer by the same payment method used in their purchase.

Refunds made to credit or debit cards are exclusively for those made with the same card. The direct refund times to credit or debit cards will depend on the internal procedure of each financial institution.

EXCHANGES

Exchanges are allowed solely and exclusively for the following products and services: Those that have manufacturing defects or that the model or color is incorrect compared to what was previously selected when purchasing the product. You must provide evidence by attaching a photograph for the evaluation of the product exchange.

EXCHANGE PROCESS

1. TIME FOR EXCHANGES

You must request an exchange for a product or service purchased on the Portal within 20 days following the purchase date.

2. CONDITIONS FOR EXCHANGES

3. EXCHANGE REQUESTS

Any exchange must be requested via email to the address tzigztagmx@gmail.com and you will receive a prepaid label to send the product.

MODIFICATIONS

This Exchange and Return Policy may be modified at any time without prior notice and/or consent of the User. Consequently, the User must carefully read the Exchange and Return Policies each time they intend to acquire products and services from the Portal.

APPLICABLE LAWS

For the interpretation, fulfillment and execution of these Exchange and Return Policies, the User agrees that the Federal laws of the United Mexican States and the courts of Coyoacán, Mexico City, will be applicable, expressly waiving any other jurisdiction that may correspond to them due to their present or future domiciles or for any other reason.

CONTACT

The User can contact, at any time, the staff of https://tzigtzag.com.mx/ for any clarification, comment, doubt and/or suggestion related to the Services and Content, with the Portal and/or with these Exchange and Return Policies at tzigztagmx@gmail.com.